Frequently Asked Questions




How does click4meals.com work?

 

Click4meals.com allows you to order food online from restaurants in your area. Simply browse from thousands of menus and place your order online. Your chosen restaurant will then prepare your food for either pickup or delivery – whichever you choose.

 

Is click4meals.com free to use?

 

Yes, it’s totally free. We don’t charge any additional fees to those charged by our restaurants. In fact, we offer a best price policy to ensure that you won't find a better deal for the food you're ordering.

 

Do I have to register before I can make an order?

 

No: you may instead choose to add your details during the ordering process. However, some specials (such the loyalty discount) will only apply when you are logged in to a click4meals.com account.

 

How can I pay for my order?

 

You can use credit card or PayPal with any restaurants offering the online payment option. Alternatively, you can pay for your order in cash when your delivery arrives or at the restaurant.

 

How do I know if a restaurant has received my order?

 

You'll receive a confirmation email confirming that the restaurant has received your order, along with an SMS with the approximate time for delivery or pick up.

 

What happens if I don't get an SMS?

 

The SMS is sent as soon as the venue has confirmed their receipt of the order and decided on the delivery time required. If your SMS does not appear, please check that the mobile number you have entered is correct.

 If your mobile number is not correct please call us and we will check for you.

 

Can I see what I have ordered after it has been processed?

 

Yes. As soon as your order is complete an order summary will be sent to your nominated email address and if you login to your account you can see your order history.

 

Once I have made an order, can I still cancel or change it?

 

Yes, if you contact us on 02035709870. Please call within the first few minutes after placing your order as restaurants will generally begin to prepare a meal as soon as soon as they have received your order on.

What if my order is delayed?

If your order has not reached you by the advised time, contact either Click4meals.com on 02035709870 or the venue on the number provided in your email and SMS. Usually they are just around the corner - but we are happy to assist in double checking for you.

 

How do I add or remove items from my order (such as pizza toppings or dietary requirements)?

 

Most of our venues have an option to add or remove items from the menu, but if they don't, please use the comment section found on the checkout page. If the venue cannot make these changes they will contact you to offer a change of item or confirm how you would like to proceed.

 

The restaurant does not have what I ordered?

 

If the venue cannot make an order they will contact you to offer a change of item or confirm how you would like to proceed.

 

The restaurant has charged me more than what was stated on the website?

 

Maintaining the current prices is the responsibility of each restaurant, but we will never charge you more than the restaurant price. If you notice a difference in prices to those listed on our site, please contact us at info@click4meals.com or call us on 02035709870 and we will follow it up immediately.

 

There don’t seem to be any restaurants listed in my area?

 

If you know of some restaurants in your area that you would like listed, please scroll to the bottom of the suburb listings and click "Is your favourite home delivery restaurant missing? Let us know!" Once you have made a suggestion, we will endeavour to have this venue listed.

 

I have saved my credit card details in error. How do I remove these?

 

When you enter your card details into the payment gateway you will see an option to uncheck a box if you do not wish to save them. If you do not uncheck the box your details will be saved. Click4meals.com uses a secure payment gateway, but if you would like to have your credit card details removed, please email info@click4meals.com from the email address listed on your account and we will be happy to oblige.

 

My order was cancelled. How do I get a refund?

 

In the case of a cancelled order a refund is made automatically, but depending on your bank it may take up to 3 business days to process. If you wish to ensure this is done, please email us at info@click4meals.com and we will assist you with these details. If you paid via PayPal, PayPal will send a confirmation email directly to you.

 

How do I unsubscribe?

 

If you do not wish to receive our newsletters and specials, an unsubscribe link can be found at the bottom of the email.

 

Placing an order

Placing an order is pretty simple. Enter your postcode into the system and you will see a list of restaurants that deliver to your area. You can click on the restaurant that appeals to you and open their menu. Choose which items you fancy and add them to your basket. Once you have decided on your meal and the minimum order amount of the restaurant is reached you can click "go to checkout"

You will be asked to fill in your address details. We pass this on to the restaurant so they can make the delivery. If you are using a member account you can select a previous address.

The next step is to choose your payment method. We currently offer cash (Paid directly to the driver) Card payment and we now offer PayPal. Please note that some restaurants may charge a card fee. Once the payment details have been entered you will be asked to complete your order. Once this button is clicked we will transmit the order to the restaurant and send you the confirmation by SMS and email

How do I remove items from my order?

 

Click the 'remove' icon () next to the item you want to remove.
Alternatively, clear the entire contents of your order with the Clear button.

 

How can I place a pre-order?

To place an order for a specific time you can go through the order process as outline above. The final step of building an order involves choosing the time you would like to collect or have your order delivered.

The available times are based on the opening hours of the restaurant, and the average time it takes for the restaurant to prepare and deliver an order. We also adjust the available times during busy periods or for larger orders.

You will see a warning when there is only a short time left before the restaurant closes.

We will send the order to the restaurant 1 hour before you want to have the order delivered. If you change your mind about the pre-order you can cancel the order before the restaurant confirm it

 

Can I submit an order ahead of time?

Yes, you can build and submit an order at any time of the day, choosing an available time for collection or delivery later that same day (based on the restaurants' opening hours).

Orders can only be submitted for the current day.

 

What happens to my payment if the restaurant declines my order?

In the rare event that a restaurant cannot fill your order, you will receive an automated email from us entitled "Order declined". You will also receive an SMS.  In this case, any online payment is immediately returned to your click4meals.com account and available to re-use on a second order.

If your second order is less expensive than the declined order, the balance will be refunded to your card at the end of the night. If the second order is more expensive than the declined order, your card will be charged a second time, for the difference only. Should you choose not to reorder, a full refund will be automatically issued at the end of the night.

Depending upon your bank, refunds can take up to three business days to appear on your account.

How do I change my address or contact details?

To change your email address, you need to log in to your member account, then click on the "My Profile" tab to the top right of your screen. Next, click on "My Locations" in the dark grey band underneath the tabs. Then just click on your primary location, and you will have the option to edit all your information, including your email address.

 

Once your order has been sent to the restaurant, you can no longer cancel it through your email. You will need to call the restaurant on the number provided in your “Order accepted” email, or contact us.

If you just want to add to your existing order, the easiest way is simply to submit another order, and mention in the "Special requests" field of the online order form that you would like these items included with your previous order when it's delivered.

 

 

If I pay online, when is my card charged?

To keep things simple, our system will attempt to charge your card when your order is placed. This allows us to guarantee your payment to the restaurant, as your order is passed to them.

This in turn, contributes to a reliable service where over 99% of orders are accepted by our partners and delivered without a hitch.

Can I cancel my order after it has been submitted?

Yes, you can cancel a submitted order until the point your order is sent to the restaurant.

If you have chosen the soonest available time, then the order is sent to the restaurant immediately and you will have no opportunity to cancel the order. For this reason, you should be careful that the order is accurate and complete before submitting.

If you have ordered in advance, then you can use one of the methods described below if you want to cancel the order.

As a member, submitted orders can be cancelled from your Order history using the Cancel order button.

 

How do I contact a restaurant about my order?

Just because you have ordered through Click4meals.com doesn't mean you're not able to contact the restaurant directly with any questions or concerns should you need to do so. We always provide the contact number for the restaurant you have ordered with in the automated "Order accepted" email we send you upon confirming your order.

If for any reason you are not able to reach the restaurant by telephone, don't forget you can always contact us, and our friendly customer support team will follow up on your behalf.

A refund may not always be possible and this will depend on the restaurant. If they have already started to cook the food they may not be willing to offer a full refund.

If you have received the order and there is a problem with it then please get in touch with the restaurant. If they are unable to help you resolve the problem then you should get in contact with our customer care team who will liaise with the restaurant on your behalf. If a refund is issued you will receive an SMS confirmation of this.

We can only issue refunds on orders that are paid online withclick4meals.com. We are unable to offer refunds that have been paid with cash as this money is now with the restaurants.

Please be advised, though, that refund transactions may take up to three working days before they appear on your statement, as they have to go through your bank's clearing processes.

 

How do I re-order a previous order?

To repeat a past order, just click on the "Order history" tab to the top right of your screen while logged in to the click4meals.com website. You should then see a list of all your past orders. Just click on the order to place a new order based on your previous order.

Please note that this facility is only available to members, not guests.

 

If these FAQs have not assisted you, please call 02035709870 or email us at info@click4meals.com.We will respond immediately.